Questions. Straight answers.

Anywhere in the United States. We don't ship outside the US yet.

Orders arrive within 7–10 business days of the day you order, including the time we need to prepare them. Business days are Monday to Friday, excluding US federal holidays.

Shipping is calculated at checkout, before you pay. Every order ships with tracking.

When your order ships, you get an email with your tracking number. You can also use our Track your order page.

Email us within 12 hours of placing your order and we'll try to fix it before it ships.

Check with your neighbors and your local post office first. Then email us within 7 days of the delivery date and we'll work with the carrier to sort it out.

You have 60 days from delivery to ask for a refund, whether you used the product or not. Email us your order number and a short note on what didn't work.

In most cases, no. If we do need it back, we'll email you the instructions. Please don't send anything back before contacting us.

Once your request is approved, we refund your original payment method within 7 business days. Your bank may take a few extra days to post it.

Yes. We refund every cent you paid, shipping included.

Email us right away with your order number and a photo. We'll send a replacement or a full refund, at no cost to you.

One refund per customer. That's it. Full details in our refund policy.

A cream made for the thin skin under your eyes. It helps the area look brighter, less puffy and more rested, and keeps it moisturized. One bottle holds 0.5 fl oz (15 ml).

The key ingredients on the label are squalane, bearberry extract and blue tansy. The full ingredient list is on the product page and on the box.

No. It's made for the under-eye area only, and the pump gives one measured dose for both eyes, so you don't overdo it.

It's a cosmetic. It helps the under-eye area look more rested while you use it, and results vary from person to person. That's exactly why the 60-day guarantee exists: try it, and if it's not for you, get your money back.

We designed it around men's routines: one product, one pump, ten seconds. Anyone can use it.

Check the full ingredient list first. Try it on a small area before the first full use and stop if your skin gets irritated. Keep it out of your eyes.

One pump on your ring finger. Pat gently under each eye, from the inner corner out. Let it sink in for a few seconds.

Either, or both. Pick a time you won't forget, like right after brushing your teeth.

Yes. Apply it after washing your face and before moisturizer or sunscreen.

No. That's the point. One product, one pump, ten seconds.

All major credit and debit cards, Apple Pay, Google Pay, PayPal and Shop Pay.

Yes. Payments are processed by Shopify's encrypted checkout. We never see or store your card number.

Two bottles for $49.90 instead of $59.90.

Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it.

Velwink Care is a brand of White Walker Century LLC, a Wyoming company. You can reach us from our contact page.